MAPA Training

Nurse24  training also trains MAPA (Management of Actual or Potential Aggression) with a focus on prevention.

Duration of Course

1 Day Refresher/3 Day PMVA

Refresher 1 Day Course is aimed at those who already hold a full MAPA Certificate that is due to expire but is still in date. IF your full training certificate has already expired, we suggest that you look at taking our full 3 Day Course.

Course Overview

Our MAPA® (Management of Actual or Potential Aggression) programme teaches management and intervention techniques to help you cope with escalating behaviour in a professional and safe manner. … Improve verbal and nonverbal de-escalation techniques.

Training of this kind is especially useful (and sometimes a pre-requisite) in Mental Health settings.


All candidates are required to complete a Health Questionnaire before attending this course. If you have any medical issues that may impair your ability to participate in the practical sessions of this training, please contact us prior to booking the course to discuss.


On completion delegates will learn to safely apply appropriate non-restrictive or (where necessary) restrictive physical interventions as alternatives to the primary non-escalation and secondary de-escalation strategies which we will help you to put in place. Delegates will receive an accredited certificate of attendance which is valid for 1 year.

  • Knowing how to choose the least restrictive intervention.

  • Improving verbal and nonverbal de-escalation techniques.

  • Decreasing the number of physical injuries and accidents.